Returns Policy

We are pleased to offer our returns policy in addition to your statutory rights. All we ask is that you return it in its original and unspoilt condition together with your order summary within 28 days, by post. We reserve the right to refuse to exchange or refund items that are not returned within 28 days of delivery.

Refunds will be made through the original payment method.

In interests of hygiene and for your protection we do not accept returns of, or refunds on, unsealed cosmetics, pierced earrings or jewellery sets containing earrings or real body jewellery unless the items are of unsatisfactory quality or unfit for purpose. No refund or exchange is given on gift cards and on opened blind bags unless faulty.

• Where you paid for Products by payment card, we will re-credit the account that card is associated with. If we are unable to do this, we will contact you.
• If you made your order with PayPal, we will refund your PayPal account.
• If you used a gift card to pay for the entirety of your order, we will refund your order onto a replacement gift card. If you used a gift card to part pay for your order, we will refund the amount used on the gift card to a replacement gift card and the rest on to your credit/debit card or PayPal account.

Please allow up to 14 days for your refund to be processed from the day you return the Product(s). No refunds for delivered products will be made until we have received the relevant products.

The address to return the Product(s) to us is our warehouse address which is:

Please note – your despatch note will be required as proof of purchase.

Remember to get a proof of postage receipt at the post office. You will need to pay for the postage but we will refund the delivery charge if we have made an error in our despatch or if the item is faulty or unfit for purpose, unless you have decided to keep part of the received order. We will not refund charges incurred by you from private carriers.

Postal returns can take up to 10 days to reach us but once we’ve got it, we promise to process your order within 24 hours. We will refund your payment within 14 days.

We are unable to accept any responsibility for return items that are lost and/or damaged in the post. You must ensure that the returned items packaged in a box must be returned with an outer box and packaging for protection.